Shipping Policy
In House Fulfillment
All Spring Child orders are packed and shipped directly by our team. We no longer use print on demand fulfillment.
Processing Time
In stock orders are processed within 1 to 2 business days. During new releases, restocks, holidays, or periods of high order volume, processing may take up to 3 business days.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends begin processing on the next business day.
Shipping Rates
Free standard shipping is included on all United States orders.
If international shipping is available for your destination, the applicable shipping rate will be shown at checkout. International customers are responsible for any customs duties, import taxes, or fees charged by their country.
Estimated Delivery
Most United States orders arrive within 3 to 7 business days after shipment. Delivery estimates begin when the carrier accepts the package, not when the order is placed.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other conditions outside our control may affect transit time.
Tracking
A shipping confirmation email containing your tracking information will be sent after your order has been packed and accepted by the carrier. Tracking information may take up to 48 hours to update.
Preorders
Products identified as preorders will display an estimated shipping date on the product page. If an order contains both an in stock item and a preorder item, the complete order may ship together when the preorder item becomes available unless otherwise stated.
Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout. If you need to request an address change, contact us immediately at Info@springchild.us.
We cannot guarantee that an address can be changed after an order has entered fulfillment. If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before it can be sent again.
Delayed or Missing Packages
If your tracking has not updated for seven business days, contact us at Info@springchild.us with your order number.
If tracking shows that your package was delivered but you cannot locate it, please:
- Allow 48 hours for the carrier to complete delivery.
- Check around the delivery location and with other members of your household.
- Contact the carrier using the tracking number.
- Contact us if the package still cannot be located.
We will assist with the carrier investigation when possible.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact Info@springchild.us within seven days of delivery. Include your order number and clear photographs of the product and packaging so we can review the issue and provide a resolution.
Contact
For shipping questions, contact:
Spring Child
Info@springchild.us